FAQ

Do you have everything in stock?
The item description will tell you if an item is currently out of stock. We try our best to carry everything and replenish gaps quickly. Sometimes we might have something available which is marked as unavailable online, or about to come back in stock, so contact us with anything you can’t find.

Do you ship to my country?
We can ship to most places. If your country is not in the list when you’re ready to checkout, please get in touch in case we can find another way.

How quickly will my order be processed, can I track it?
If we have the goods in stock, we’ll dispatch on the same or next day. You can see your order status and tracking details in your account.

How much is shipping and how does it work?
We ship using EMS, China’s leading international courier. They offer a fully tracked express service which usually takes 7-14 working days to arrive depending on customs. Our site automatically calculates the price based on weight, though most orders are a standard 8USD shipping fee. For the most accurate price, add the items to your cart, then hit my cart at the top-right of the page and enter your country. You don’t need to create an account or log-in to get a quote.

How does shipping work with customs?
Each country has it’s own customs regulations and once your order leaves here it is out of our control. Please check with your local office for details. We’ll do our best to make the process as easy as possible.

How do I pay?
For international orders we accept easy and instant online payment with PayPal. They accept most major credit cards and banking transfer systems. When you’re ready to checkout, you’ll be automatically transferred to PayPal to complete the payment and then returned to mopsitheunipig.com to complete the order. If you have a specific request for payment then get in touch and we will do our best.

What currency can I use to pay?
All the prices are listed by default in US Dollars (USD$) When you make payment with PayPal, the base currency is USD. PayPal will give you the option of paying in USD or your own currency and it will calculate the exchange rate.

Do you have a returns policy?
We want you to be happy with your purchase and will always do our best to ensure this happens. Please contact us straight away if you’ve any queries.

If you’re not content, please return the item in unused condition in its original package within 30 days of receipt. We do not accept returns on items which have been worn or used.

If there is a problem with quality we will offer a return  or replacement.

What is the best way to contact you?
We try to be constantly available and strive to reply to emails on hurro@mopsitheunipig.com within 24hrs. We’re online mostly throughout the day China time UTC+8.

We also use Facebook and Instagram!

Where can I get a Mopsi egg?
Sorry, there is only one known in existence.

How big is Mopsi?
She can resize herself however and whenever she likes.

Why does Mopsi hate humans?
You would be too if you were buried underground for 1,000 years.